🧾 Refund and Returns Policy
At Fixapy, your satisfaction and peace of mind are our top priorities. We are committed to providing high-quality, certified products — and a return policy that reflects our respect for your trust.
🔁 Return Conditions
You may return products under the following conditions:
- The return is requested immediately upon delivery or within the same day.
- The product is completely unopened, unused, and in perfect condition.
- The original packaging must be intact.
- Health and hygiene-related products must be sealed.
💰 Refund Process
- Once the product is returned in acceptable condition, your refund will be processed immediately.
- Refunds are issued via your original payment method: BaridiMob, bank transfer, or cash on delevry.
- We will notify you by phone or email once the refund is completed.
🚫 Non-Returnable Items
We do not accept returns of:
- Opened, damaged, or used cosmetic or supplement products.
- Products returned after the day of delivery.
- Promotional or clearance items marked as Final Sale.
📦 How to Return
- Contact us immediately after delivery via WhatsApp or call at: 0552 24 59 93.
- Provide your order number and reason for the return.
- Our team will assist you with the pickup or drop-off process.
❗ Return Shipping
- If the return is due to a mistake on our part (wrong or damaged product), we will cover the return shipping.
- If the return is due to a change of mind, return costs may apply.
📞 Contact Us
We’re here to help:
📱 Phone / WhatsApp: 0552 24 59 93
📧 Email: contact@fixapy.shop
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