Refund and Returns Policy

🧾 Refund and Returns Policy

At Fixapy, your satisfaction and peace of mind are our top priorities. We are committed to providing high-quality, certified products — and a return policy that reflects our respect for your trust.

🔁 Return Conditions

You may return products under the following conditions:

• The return is requested immediately upon delivery or within the same day.
• The product is completely unopened, unused, and in perfect condition.
• The original packaging must be intact.
• Health and hygiene-related products must be sealed.

💰 Refund Process

• Once the product is returned in acceptable condition, your refund will be processed immediately.
• Refunds are issued via your original payment method: BaridiMob, bank transfer, or cash on delevry.
• We will notify you by phone or email once the refund is completed.

🚫 Non-Returnable Items

We do not accept returns of:

• Opened, damaged, or used cosmetic or supplement products.
• Products returned after the day of delivery.
• Promotional or clearance items marked as Final Sale.

📦 How to Return

1. Contact us immediately after delivery via WhatsApp or call at: 0552 24 59 93.
2. Provide your order number and reason for the return.
3. Our team will assist you with the pickup or drop-off process.

❗ Return Shipping

• If the return is due to a mistake on our part (wrong or damaged product), we will cover the return shipping.
• If the return is due to a change of mind, return costs may apply.

📞 Contact Us

We’re here to help:

📱 Phone / WhatsApp: 0552 24 59 93
📧 Email: contact@fixapy.shop